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Elements and Performance Criteria

1. Provide advice to patients about fee structure
   • Identify and advise patients of fee schedule for different services
   • Advise patients regarding entitlements and rebates
   • Schedule medical appointments using appropriate booking and account systems
2. Process referrals to specialist practitioners
   • Check referrals to ensure validity
   • Follow correct procedures for referral
   • File referral letters according to legislation and workplace policies and procedures
3. Prepare medical accounts for bulk billed and private patients
   • Accurately follow procedures for billing based on account type
   • Identify and cost procedures which are not eligible for Medicate rebate
   • Select and complete appropriate account and billing documentation according to workplace and legislative requirements
   • Follow procedures for preparing Veterans’ Affairs, workers’ compensation and motor vehicle third party accounts accurately
   • Forward medical account to designated person or organisation according to legislation and account processing procedures
4. Process accounts
   • Receive and document payments
   • Prepare and issue receipts to person or authority according to legislation and workplace policies and procedures
   • Reconcile Medicare payments with claims made by the medical practice
   • Follow up overdue accounts
   • Provide and store financial records and data in accordance with policies and procedures of the workplace